Open Box TiVo Edge Antenna DVR - 500GB (with All-In Service)

Although marketed as open-box, it arrived very well packaged with protective plastic sticky wrap on surfaces as if new device. Nothing about it indicated refurbished or open box. It all looked new. Everything plugged together easily and a call to Tivo customer support allowed easy transfer of the channel guide "All in" service from Channel-master to me, as if a common request to them. The device then showed on my Tivo account as "Tivo-renewed Edge OTA 500 GB with All-in Service". The user interface is more like streaming devices than was my older Tivo Roamio Pro and I like this newer interface better. Haven't yet found a way to list all upcoming movies by genre as I do on my Tablo OTA TV 4th gen device but the Tivo device seem to brings in more information about the content, which is a welcomed perk of Tivo. We use Roku on each TV in the house for easy streaming from Tablo OTA and Sling TV for all our live TV channels and recordings plus the other streaming apps but this Tivo box is the most used device for our main TV. We like it a lot.

I found set up to be easy and TiVo customer service fast and efficient in getting the Channel Master lifetime subscription added to my TiVo account, which I set up in advance of calling them. I'm new to TiVo and already scheduled and recorded my first TV program remotely using the TiVo app. There's a little bit of work needed to get the right channels listed on my personalized TiVo guide, but I found it intuitive and easy to edit the channel list in the TiVo settings.

Let's begin with I have never liked the current TiVo interface, and unlike with the Bolt the Edge cannot be downgraded to the Classic interface. Second, this unit replaces one that I had to return because it failed in the first 10 days. Credit to Channel Master, they refunded my money promptly. Third, I had a Roamio OTA that lasted more than 10 years before frying. So this Edge for antenna has a lot to live up to. Have had it for about 2 months and so far the unit is working fine. I'm getting fewer channels than I did with the Roamio (using the same antenna), so that's disappointing, but I understand that this could easily be a problem with the broadcasters. Have had some problems with the TiVo web site, but that's not news to anyone using TiVo in the last 6-8 years. The quality of their tech support has crumbled into dust compared to 15 and more years ago. Again, though, this is not a problem with the Edge OTA unit. It takes about 30 months for the all-in service plan to pay for itself, so the unit needs to last at least that long. I have a 15-year old Premier that's still going strong on it's all-in plan, so I've had about 12 years of "free" service on that one. But that goes back to when TiVo was making top quality hardware. Alas...not any more. My major complaint with this Edge is that channels will sometimes drop out and restoring them requires some gymnastics with the remote control. The channels do come back in, but this shouldn't be necessary.

TiVo edge DVR already had one liked it so much bought another one for my bedroom works great

New box was easy to set up. Tivo gave me some problems, but they finally fixed everything. I hope thank you.